Last Updated: 28 October 2026
Axis Drains Ltd (“we”, “us” or “our”) is committed to protecting your privacy and ensuring that your personal information is handled responsibly, securely and transparently.
This Privacy Statement explains how we collect, use, store and protect personal information when you visit our website, contact us, request a quotation or use our drainage and groundworks services.
We process personal data in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, as amended.
By using our website or contacting us, you can review how your information is handled through this statement.
Axis Drains Ltd is a drainage and groundworks company providing services to domestic and commercial customers across Norfolk and Suffolk.
For the purposes of applicable data protection legislation, Axis Drains Ltd is the data controller responsible for personal information collected and processed in connection with our services.
Our contact details are:
Company: Axis Drains Ltd
Website: axisdrains.co.uk
Email: enquiries@axisdrains.co.uk
Telephone: 01603 850328
Registered Office: [Insert registered office address]
We may collect and process personal information when you interact with our website, make an enquiry or arrange services.
Depending on your interaction with us, this may include:
Your full name.
Email address.
Telephone number.
Residential or business address.
Property or service location.
Information submitted through website contact forms.
Details of drainage or groundworks requirements.
Booking and appointment information.
Correspondence relating to enquiries, quotations or completed work.
When providing drainage, maintenance, repair or groundworks services, we may collect information necessary to assess, arrange and complete the work.
This may include:
Property access information.
Details of reported drainage problems.
Inspection findings and survey information.
Photographs or CCTV drainage survey recordings.
Quotations, invoices and payment records.
Service histories and customer communications.
When you access our website, certain technical information may be collected automatically through website hosting, security systems or cookies.
This may include:
Internet Protocol (IP) address.
Browser type and version.
Device information.
Pages visited.
Date and time of website visits.
Technical information relating to website performance.
For further information about cookies, please refer to our Cookie Policy.
We use personal information where necessary to operate our business, respond to customers and provide our services.
This may include:
Responding to enquiries and contact form submissions.
Preparing quotations and estimates.
Arranging drainage and groundworks appointments.
Providing services requested by customers.
Communicating about bookings, repairs and maintenance.
Managing customer relationships and service records.
Processing payments and issuing invoices.
Responding to complaints and service-related enquiries.
Maintaining the security and functionality of our website.
Meeting legal, regulatory and accounting obligations.
We will only process personal information for legitimate and lawful purposes.
Under UK data protection legislation, we must have an appropriate lawful basis for processing personal information.
Depending on the circumstances, the following lawful bases may apply.
We may process personal information where necessary to provide a quotation, arrange services or fulfil a contract with a customer.
This includes processing information required to schedule and complete drainage or groundworks services.
Certain personal information may need to be retained or processed to comply with applicable legal obligations.
This may include accounting requirements, tax records and other statutory responsibilities.
We may process personal information where necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms.
These interests may include:
Responding to business enquiries.
Maintaining appropriate customer records.
Managing and improving our services.
Protecting our website and business systems.
Preventing fraud and resolving disputes.
Where consent is required, we will request it before processing your personal information for the relevant purpose.
This may include certain cookies, optional communications or other activities requiring consent.
You may withdraw your consent at any time by contacting us or using any relevant preference controls.
Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.
We may share personal information with trusted third parties where reasonably necessary to operate our business, fulfil contractual obligations or comply with legal requirements.
Depending on the services involved, these may include:
Website hosting and technical service providers.
Email and communication service providers.
Payment processing providers.
Accountants and professional advisers.
Contractors or service providers assisting with agreed work.
Regulatory authorities or other organisations where disclosure is legally required.
Any sharing of personal information will be limited to what is necessary for the relevant purpose.
Where third parties process personal information on our behalf, appropriate contractual and data protection safeguards will be required.
We recognise the importance of keeping personal information secure.
We take appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, alteration, disclosure or misuse.
These measures may include:
Appropriate access restrictions.
Secure storage of customer records.
Website and system security measures.
Controlled access to business information.
Appropriate safeguards when working with external service providers.
Although we take reasonable steps to protect personal information, no method of electronic transmission or storage can be guaranteed to be completely secure.
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including any applicable legal, accounting or regulatory requirements.
The relevant retention period will depend on the type of information and the reason it is held.
When determining how long information should be retained, we consider:
The purpose for which the information was collected.
Whether an ongoing customer relationship exists.
Applicable legal and accounting obligations.
The need to maintain service and transaction records.
Whether information is required to resolve disputes or establish legal claims.
When personal information is no longer required, it will be securely deleted, anonymised or otherwise disposed of appropriately.
Under UK data protection legislation, you may have certain rights regarding the personal information we hold about you.
These rights are subject to applicable legal conditions and exemptions.
You may request access to the personal information we hold about you.
You may request that inaccurate or incomplete personal information is corrected.
In certain circumstances, you may request that your personal information is deleted.
You may request that we restrict the processing of your personal information in certain circumstances.
You may object to certain processing activities, including processing based on legitimate interests.
You have the right to object to the processing of your personal information for direct marketing purposes at any time.
Where applicable, you may request to receive certain personal information in a structured, commonly used and machine-readable format.
Where applicable, you have rights relating to decisions made solely through automated processing that produce legal or similarly significant effects.
If you wish to exercise any of your data protection rights, please contact us at:
We will consider and respond to requests in accordance with applicable data protection legislation.
We may request appropriate information to verify your identity before responding to certain requests.
Our website may use cookies and similar technologies to support essential website functionality, maintain security and improve the visitor experience.
Some cookies may be necessary for the website to operate correctly, while others may require your consent.
Where required by law, non-essential cookies will only be activated after appropriate consent has been obtained.
You can manage cookies through your browser settings and, where available, the website’s cookie preference controls.
Further information is provided in our separate Cookie Policy.
Our website may contain links to external websites or offer access to third-party services.
These may include mapping services, social media platforms and messaging applications.
When you access an external website or service, your personal information may be processed in accordance with that provider’s privacy policy.
We are not responsible for the privacy practices or content of external websites that operate independently of Axis Drains Ltd.
We recommend reviewing their privacy policies before submitting personal information.
Some external service providers may process or store personal information outside the United Kingdom.
Where personal data is subject to a restricted international transfer, we will ensure that an appropriate lawful transfer mechanism is in place.
This may include reliance on applicable UK adequacy regulations, approved contractual safeguards or another legally permitted transfer mechanism.
We will take appropriate steps to protect personal information in accordance with applicable UK data protection requirements.
Certain personal information may be required for us to respond to an enquiry, provide a quotation or carry out an agreed service.
For example, we may need your contact details, service address and information about the work required.
If essential information is not provided, we may be unable to respond fully to an enquiry, arrange an appointment or provide the requested service.
We aim to collect only the information reasonably necessary for the relevant purpose.
If you have concerns about how Axis Drains Ltd collects, uses or protects your personal information, please contact us.
Data protection complaints can be submitted using the contact information provided in this statement.
We will acknowledge receipt of a data protection complaint within 30 days and take appropriate steps to investigate and respond without undue delay.
We will keep you informed of the progress of our investigation and communicate the outcome.
If you remain dissatisfied with how your personal information has been handled, you have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.
Information Commissioner’s Office
Website: www.ico.org.uk
Telephone: 0303 123 1113
Axis Drains Ltd may update this Privacy Statement periodically to reflect changes in our services, website functionality, data processing activities or applicable legislation.
Any changes will be published on this page, with the “Last Updated” date amended accordingly.
We recommend reviewing this statement occasionally to remain informed about how your personal information is handled.
If you have any questions about this Privacy Statement, your personal information or your data protection rights, please contact us.
Axis Drains Ltd
Website: axisdrains.co.uk
Email: enquiries@axisdrains.co.uk
Telephone: 01603 850328
Registered Office: [Insert registered office address]
