Effective Date: [Date of publication]
Company: Axis Drains Ltd
Website: axisdrains.co.uk
Email: enquiries@axisdrains.co.uk
Company Registration Number: [Insert]
Registered Office: [Insert full registered office address]
These Terms & Conditions govern the provision of drainage, maintenance, repair and groundworks services by Axis Drains Ltd (“the Company”, “we”, “us” or “our”).
By accepting a quotation or authorising work, the customer agrees to these Terms & Conditions, provided they have been made available before the contract is agreed.
Nothing within these terms affects a customer’s statutory rights.
Axis Drains Ltd provides services including:
Emergency drain unblocking
High-pressure water jetting
CCTV drain inspections and surveys
Drainage repairs and replacements
Drain excavation and installation
Drainage maintenance
Commercial drainage services
Groundworks and associated excavation
Other drainage-related services agreed with the customer
All services will be carried out with reasonable care and skill.
Unless otherwise agreed in writing, standard hourly drainage services are charged as follows:
First hour: £140
Each additional hour: £120
The first hour is the minimum charge for an authorised chargeable attendance.
Axis Drains Ltd does not charge a separate callout fee for standard drainage services.
However, the agreed minimum first-hour charge applies when a customer authorises a chargeable attendance.
Additional time is charged at £120 per hour.
The billing increment for part-hours will be explained to the customer before work begins.
Emergency, evening, overnight, weekend and bank holiday services may be subject to different rates.
Any applicable emergency rates will be communicated to the customer before attendance is authorised.
Additional charges may apply for:
Specialist equipment
Replacement parts and materials
Excavation and reinstatement
Waste removal and disposal
Additional personnel
Work outside the originally agreed scope
Additional charges will be explained and authorised before the relevant work proceeds.
4.1 Quotations will specify the agreed scope of work and price.
4.2 Estimates are approximate and may change where unforeseen conditions are discovered.
4.3 Any significant change to the agreed scope or price will be discussed with the customer before additional work is undertaken.
4.4 Customers are not obliged to authorise additional work.
4.5 Quotations are valid for 30 days unless otherwise stated.
Payment is due immediately upon completion of the agreed works, unless otherwise agreed in writing.
Accepted payment methods will be confirmed when booking.
Approved commercial customers will receive payment terms of 28 calendar days from the invoice date, unless otherwise agreed in writing.
Groundworks, excavation and drainage installation projects may require staged payments or deposits.
These arrangements will be agreed in writing before work begins.
Where payment becomes overdue, Axis Drains Ltd reserves the right to pursue recovery of outstanding sums through lawful procedures.
For qualifying business-to-business debts, statutory interest and recovery costs may be charged where legally permitted.
Consumer debts will not automatically be subject to commercial late-payment penalties.
6.1 Axis Drains Ltd will use reasonable care and skill when attempting to identify and clear drainage blockages.
6.2 Successful clearance cannot be guaranteed where the drainage system contains defects or conditions preventing clearance.
Examples include:
Collapsed drainage pipes
Severe root intrusion
Structural damage
Significant pipe displacement
Inaccessible drainage systems
Obstructions requiring excavation
Defective or incorrectly installed drainage
6.3 Where a blockage cannot be cleared, the customer remains responsible for reasonable charges for work properly carried out in accordance with the agreed service and pricing.
6.4 We will explain our findings and, where appropriate, recommend further investigation or repairs.
6.5 Additional repairs will not proceed without customer authorisation.
6.6 Nothing in this section removes the customer’s rights where services have not been performed with reasonable care and skill.
7.1 CCTV surveys provide an assessment of drainage conditions visible and accessible at the time of inspection.
7.2 Survey findings may be limited by:
Restricted access
Standing water
Heavy deposits
Obstructions
Poor visibility
Pipe configuration
7.3 CCTV inspections do not guarantee the identification of every hidden or inaccessible defect.
7.4 Any report supplied will reflect the findings and limitations of the inspection.
The customer agrees to:
8.1 Provide safe and reasonable access to the working area.
8.2 Inform us of known drainage defects, hazards or access restrictions.
8.3 Provide access to water and electricity where agreed and reasonably necessary.
8.4 Inform us of known underground services, private drainage arrangements or relevant property restrictions.
8.5 Obtain any permissions for which the customer has expressly agreed to be responsible.
8.6 Ensure children, pets and unauthorised persons remain clear of working areas.
Axis Drains Ltd remains responsible for carrying out its own appropriate safety assessments and taking reasonable precautions.
9.1 Drainage systems may contain pre-existing defects, including cracks, corrosion, displaced joints, root damage and structural deterioration.
9.2 High-pressure jetting and mechanical clearance may expose existing weaknesses.
9.3 Where significant defects are identified, we may recommend alternative methods or further investigation.
9.4 We will take reasonable care to avoid damage when carrying out our services.
9.5 Axis Drains Ltd is not responsible for damage solely attributable to pre-existing defects where the Company has exercised reasonable care and skill.
9.6 We remain responsible for damage caused by our negligence or failure to exercise reasonable care and skill.
10.1 Excavation and groundworks will be undertaken in accordance with the agreed quotation or contract.
10.2 Unforeseen underground conditions may require changes to the scope of work.
Examples include:
Unrecorded underground services
Unexpected foundations
Contaminated ground
Unstable excavations
Unexpected groundwater
Previously unidentified drainage defects
10.3 Where additional work is required, the customer will be informed and a revised quotation or variation agreed before proceeding, except where immediate action is reasonably necessary to make the site safe.
10.4 Reinstatement of paving, landscaping, concrete, tarmac and other surfaces will be included only where specified within the agreed scope.
10.5 Any required permits, permissions or approvals will be identified and responsibilities agreed before work begins.
11.1 Customers may request cancellation by contacting Axis Drains Ltd.
11.2 Where a consumer contract is agreed by telephone, online or away from our business premises, statutory cancellation rights may apply.
11.3 Where applicable, consumers will receive the required cancellation information before the contract is agreed.
11.4 Where a consumer expressly requests that services begin during a statutory cancellation period, we will obtain the necessary express request and explain the consequences.
11.5 If a consumer validly cancels after requesting that work begin during the cancellation period, reasonable proportionate charges may apply where permitted by law.
11.6 Certain urgent repairs or maintenance specifically requested by the consumer may fall within the statutory emergency-repair cancellation exception.
11.7 This exception does not automatically extend to additional services or goods that are not covered by the emergency request.
11.8 Nothing in these terms removes or restricts statutory cancellation rights.
12.1 We will make reasonable efforts to attend at the agreed time.
12.2 Emergency attendance times are estimates unless expressly guaranteed.
12.3 Delays may occur because of traffic, severe weather, previous emergency work, access restrictions or other circumstances outside our reasonable control.
12.4 Customers will be informed of significant delays where reasonably practicable.
12.5 Where we cannot provide the service within the agreed timeframe, the customer retains any applicable legal rights.
13.1 Any specific workmanship guarantee will be confirmed in writing.
13.2 A successful drain clearance does not guarantee that a drainage system will remain free from future blockages.
13.3 Subsequent blockages may arise from new obstructions, misuse or existing structural defects.
13.4 Any contractual guarantee is additional to the customer’s statutory rights.
13.5 Nothing within these terms excludes responsibility for defective workmanship.
14.1 Axis Drains Ltd reserves the right to suspend or decline work where conditions present an unacceptable safety risk.
14.2 This may include unsafe excavations, hazardous substances, suspected asbestos, dangerous structures or unsafe access.
14.3 Where work is suspended, we will explain the reason and discuss appropriate next steps.
14.4 Any charges for work already undertaken will be assessed fairly and in accordance with the agreed contract and applicable law.
15.1 Axis Drains Ltd will exercise reasonable care and skill when providing services.
15.2 We accept responsibility for loss or damage caused by our negligence or breach of contract where required by law.
15.3 Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot lawfully be excluded.
15.4 Nothing in these terms limits a consumer’s statutory rights or remedies.
16.1 We aim to resolve complaints promptly and fairly.
16.2 Complaints should be submitted to:
16.3 We aim to acknowledge written complaints within five working days.
16.4 We will investigate complaints and communicate our findings within a reasonable period.
16.5 Where a dispute cannot be resolved directly, customers retain their rights to pursue appropriate legal remedies.
17.1 Axis Drains Ltd may collect and process personal information necessary to provide services, manage bookings, issue invoices and communicate with customers.
17.2 Personal information will be handled in accordance with applicable UK data protection legislation.
17.3 Further information will be provided in our separate Privacy Policy.
These Terms & Conditions are governed by the laws of England and Wales.
Nothing within this clause removes any mandatory consumer protections or applicable rights concerning where legal proceedings may be brought.
Axis Drains Ltd may update these Terms & Conditions periodically.
The version applicable to a particular booking will normally be the version provided or agreed when the contract was entered into, unless a lawful variation is subsequently agreed.
Axis Drains Ltd
Website: axisdrains.co.uk
Email: enquiries@axisdrains.co.uk
Telephone: 01603850328
END OF TERMS & CONDITIONS
